Finrite bad service

I have insurance with telkom - finrite for the last 2 months had no Joy with finrite My phone screen was cracked so I booked in the phone for repairs with telkom and they did a good job in booking in the device and sending it to finrite After a month of waiting for finrite they send me an amount of R1739 to pay excess as the screen was cracked. I made payment the next day and sent them the proof of payment waiting for my phone to be fixed 3 days later they send me a sms to pay them another R2739 so I contacted finrite they said I must make the payment but I did advise that I have already paid they said it was the wrong amount I must pay another R1000. So I logged a complain with finrite customer care a guy called me back saying that the amount of R1739 is the correct amount and that they will fix the phone. My phone was sent back to the Telkom store not fixed and finrite now has my money which I don't know what's going on Called them request cancellation of my insurance and refund they are not helpful Telkom is a good service provider it is finrite who needs to catch a wake up I want my refund and my insurance to be cancelled I will never advise anyone to take finrite insurance they don't know what they doing Bad customer service Yolisha candice Naidoo ***