FINRITE AT HOLLARD

My phone was broken and I sent to to Jet store in Promenade who is working with Finrite. They returned the phone claiming that it is fixed and demanded an access of R400 of which I paid it but discovered that the phone still has the problem. I sent it back and after three weeks they returned it and demanded R600 access and again I paid it but I discovered that the phone still has got the same problem. I sent it back for the third time and they just kept quiet for about 2 months. I called Finrite and they told me that they can't fix the phone because it is beyond repairs but I must relax I won't pay the access and they will give me a phone of my choice up to R3000 but that did not happen. I called again after 3 weeks and I was told that I will receive a call form sales man or lady the same day and that did not happen. I called again after two weeks and the lady told me the same thing of which it was an empty promises. I called again after three weeks and still the same promise was made and I am fed up now. It is close to a year now my money and my phone still with Finrite. Please Hello Peter help