Finrite are *****ed theives who don't want to give me my phone bac****!

<p>I insured my iphone 6 under Finrite via Edcon. I took in my phone to have the screen repaired as the screen had cracked after it accidentally fell.</p> <p>I took my phone in to Edgars Sandton on the 11th of February 2017. I have had to call Finrite several times in order to get feedback on the progress of the repair, even though if the service was up to standard, which it definitely isn't, I would’ve gotten feedback via sms/telecom or email as they have all of my details . Till this day I have no idea what is happing with my phone. I was told my phone was fixed but now no one knows what is happening. I am extremely irate as I was advised on Tuesday by the agent when I called for feedback, that I should call back today and spoke to a lady by the name of Nonjabulo on yesterday only to be advised that repairs hasn’t responded with regards to what is happening to my phone. A screen repair on a phone takes an hour maximum, I do not understand why I have had to wait almost a month to get my phone as a paying customer. I do not make you wait when it comes to deducting my instalments and I thus do not understand why I am receiving such ********** service. I then sent an email to the Manager of Finrite Shaun, who has not bothered to respond to my query even now. I then called Finrite again this morning, spoke to Simakaleng, only to be made to wait a good 25 minutes to be told once more that they don't know what is happening with my phone. I asked to speak to this Shaun person only to be told that he is not at his desk. What kind of manager is this that doesn’t respond to customer complaints?! How is that my problem? I am travelling overseas next week and I want my phone!!!When Finrite comes to deduct their instalment I don't say "oh sorry don't know what happened to the money, it’s not at my desk I'll get back to you by close of business if I have it or not!!!" So why am I being treated like a favour is being done for me and I'm not a paying customer!!! I am tired of being shoved from pillar to post, I would like my phone back now!!! You can tell me where I can collect it myself and I will proceed to cancel my insurance and take up insurance with a company that values its customers and where I receive satisfactory service. What you are doing is theft. You have ****** my phone and are now holding it hostage. I have already told several people who have now said they will proceed to cancel their insurance because of Finrites atrocious service. If my query is not actioned immediately I will furthermore take this up with the ombudsman , as this is not the first time I am at the receiving end of Finrites ********** service.</p> <p> </p>