Finrite and Vodacom must fly to the moon!!!!

I can not comprehend how you can switch from one insurance to another and make it you customers problem. If competent people were doing the job resubmission of all claims would not be necessary. Vodacom has to go back to the drawing board in terms of Customer Service because surely they don't have a clue, that goes for Finrite the as well. I was given a loan handset with a speaker not working.