Finrite and Vodacom Insure

I have been trying to get hold of these people since last week. Been phoning 10 times each day and waiting for 45mins + and no answer. I have also sent multiple emails and have received no response. Since Vodacom switched to this *********** company it seems from previous HP reviews that they don't have a clue what they are doing. When they were still using Cellsure it was some of the best service I have ever experienced. I cant operate without my phone so it would seem the only logic step to take is going to the Ombudsman. Sort your stuff out!!!