Finrite and TFG service

So my wife purchased a notebook at the American Swiss store at the longbeach mall noordhoek. We hardly used the notebook due to our busy schedule. So recently have i decided to utilize the notebook in preparation of my new company for 2020. When having to switch on the notebook just did nothing. Took it in store for an assessment due to us having insurance( finrite) for the notebook. Since booking it into the store have i been told story after story. First the store cannot contact the insurance to have the unit collected for assessment. Then i contact the insurance to repeat my reasons for the need of having the notebook assessed. After all checks have been done as i had to provide proof that i have been paying the monthly fee for the insurance as they could not check on their system. So finally checks done and i request the finrite consultant to please collect the unit in store at longbeach. Consultant said ok will do so and end of conversation. Days later i contact finrite to see if there are any feedback. Now speaking to another consultant" because the notebook malfunctioned will they have to escalate it to TFG". It would take 2 to 3 days for them to contact me. Now after the days mentioned i contacted them today. This only to be told the notebook has never been collected as it first required the approval of the underwriters. The Consultant will now arrange for collection of the notebook and contact me next Monday. Never ever will i recommend Finrite or purchasing electronics from TFG. Absolutely shocking service.