Finrite and Telkom pathetic service

My experience with Finrite has been horrible. After logging a complaint on HelloPeter I finally got a response from Finrite. I cannot be paying while I am not getting a service. They finally got my phone from Telkom after I logged a complaint in hellopeter. Had I not logged a complaint it would still be sitting with Telkom. Had my phone be fixed properly in the first time I would be going this. It is because of your technicians. Now I am stuck with no phone and probable missing out on job interviews because I am phoneless!!!! I need my phone back urgently. I have been following up and I am not getting concrete feedback or turn around time of when to expect my phone! I cannot be paying for a phone and insurance that is never my possession. It's been six weeks you have had my phone.