Finrite and Telkom

I lost my I phone 8 Gold 64 gig brand new in March and I made a claim at Finrite insurance which is the comply took my phone insurance with, I waited and waited for reply from them and I never got a feedback and when I call them all the time I am told that telkom is the one holding a process they are waiting for feedback from telkom.

It is May now I still don't have a phone and I never got any feedback from either telkom or finrite.

What irritates more is that when I have to pay they are pain in my ass but if they have to give me a new phone which I am paying for since its a contract phone it is always stories.

First of all my access is R750 how ever I have to pay R3500 since I claimed before 6months how ridiculous is that I would have understood at least if they say R1500.

I am sick and tired of this I say I am insured but it's clear I am not if they are doing like this. It's been full month and half to a second month now my phone hasn't been replaced.

I wrote an email to finrite complains on the 30 April 2018, even today I never had a response. Yet I have to pay R3500 for access fee from R750.

I am tired of Telkom I am tired of Finrite sadly I am a new Finrite and telkom customer but I'm not happy at all with the experience.