Finrite and Edgars do not care for their customers

I am disgusted by the customer care provided by Finrite services. I originally had a phone booked in for repair which when returned I only collected after the three-month repair warranty. However, the phone when collected had a new issue where the sound of the phone was not working. I first had to argue my case that the phone was returned from their repair centre with a new issue which they then presumable fixed but only to find out when I collected the phone that it was still not working. I then send the phone back for a third time and it has now been weeks with no resolution. The thing that upsets me as a customer even more is when you phone and have to explain the whole thing over and over to the staff who answers your call

I am paying for a premium every month for a service not rendered professionally and in a timely manner. Finrite and Edgars do not care for their customers