Finrite Administrators setting the worst example for Insurance Companies

I am really angry at how things have gone with a claim I made in February with Finrite Administrators. This claim is still not fully solved. I have made numerous calls with my own airtime, sent numerous emails to them, even made a Hellopeter review, to still receive bad service. This insurance company has disregarded the money I've been paying and has delayed their response to my claim over and over. Only last month, after all the efforts I got sent me an SMS saying claim was approved and I need to make an excess payment of R1559 . I made this payment and sent an email as requested with proof on 26 May with my address. Only to not get feedback on when my phone would arrive. I called today more than 10 days later, to hear them say there's a premium payment that's missing and that I need to go to Telkom to check that. Firstly, why they saying this only when I call almost 2 weeks after and also when I went to Telkom they not aware about what Finrite is talking about. Finrite is just so messy. One of the call agents hung up on me, the other one gave me different information the other and now I'm here trying to solve an issue from February using my time and financial resources that I feel I deserve to be compensated for.