Finrite administrators service sucks

Sent my phone in for repairs on the 13 of may 2020 . Phone was assesses. Was sent a text to pay excess fee. Paid it within 2hours of receiving the msg. days later after calling for days n having to hold for hours i was told my phone is being repaired (what a relief). I call today the 18 June to my surprise the phone is said to be beyond economic repair. Yet the excess fee was paid and people have been busy repairing the phone. First consultant said i should wait for a call or sms. I called again few hours later and got helped by a guy who mentioned that he has to order me a new phone it will be delivered within 7days.