FINRITE ADMINISTRATORS - JOKE OF AN INSURANCE - APPALLING SERVICE !

- Long waiting period when calling in; - Feedback never provided, constantly need to call in to receive feedback on your claim; -Rude, ill-trained consultants; - No escalation - can never speak to a team leader/supervisor/manager. Starting to believe that the service consultants work unsupervised.

The Service from Finrite Administrators is so appalling it is literally unbelievable. My phone went in for repairs and was supposed to be received in December. When I called back 2 January 2020 to enquire as to why I have not received my phone, I was informed that the repair centre was closed during December and they would only start working on my phone when reopened. I would again need to wait the waiting periods even though the error was on their side.

A week passed and still no phone. I called back and was told that the phone was beyond repairs and that I would YET AGAIN need to wait. The waiting period ihas now lapsed and I called in today yet again and was told that their systems are down and I....I...the customer who has been calling in non-stop...should call again after 15 minutes.

THE AUDACITY!!!!!- the service consultant doesn't even say that they will call me back (not that I would believe any word of that). Requested to speak to management, I was told they were busy and when insisted on waiting for them to finish, my call was put on hold and then cut.

I am now calling back, waiting on the phone for over 10 minutes. Lord knows why Finrite does not get more employees. The waiting periods when calling in are beyond ridiculous.

FINRITE - THE WORST INSURANCE!!! Save your money and self insure; alternatively; seek other insurance!!!!!!!