FINRITE ADMINISTRATORS ARE FULL OF INCOMPETENCE AND LACK ACCOUNTABILITY!!!

I am very livid with Finrite for both their poor service and lack of accountability.

My phone was ****** in October of last year and I therefore went to the store to report the matter,after having opened a case with the police. The store assistants at Hi-Vaal Mall (phone store where I bought the phone), under TFG, told me to go write an affidavit to say what had happened and why I couldn't reach the Insurance company on time. I went to do an Affidavit and even included the case number to the event of the phone theft/*******. I took all necessary papers to the store, including a copy of my contract. The store told me then that they would keep me posted and further explained that they will be receiving feedback from FINRITE as soon as the next 7 or 14 working days. I've visited the store over and over with the same speech that they too are waiting to hear from Finrite. I insisted that they keep me informed, which they did the first few days. I would also call and ask of the verdict. I then asked that they give me the Insurance company's number again. They told me that it is Finrite. I found their number on the net and have since been calling. I've spoken to all agents who keep claiming that my claim was taken to underwriters and that they keep saying they will get back to me within number of a few days as to what will happen, as to the verdict. It's the 7th March 2018, and I've just spoken to another agent who also claims that he will send an email to the manager to send to the Underwriters so I can get feedback. It's been months and I have not received even a tad a communication of the verdict from Finrite and they do not assure me what they can do to assist me. I keep getting debited but no service from the policy. FINRITE IS A COMPANY FULL OF INCOMPETENCE AND UNACCOUNTABILITY! DO YOUR WORK AND ATTEND TO MY ISSUE!