FINRITE ADMINISTRATORS ARE BAD

I had cellular insurance with Vodacom when i took a new contract out and Finrite Administrators was part of the insurers for my phone.

recently my phone was damaged. i put a claim via Finrite Administrators and i was told that my claim would not be paid out becauase i changed my sim card.

i never change my sim card. during September 2020 i changed my cell number via vodacom and i paid for that . vodacom never mentioned that i shluld inform finrite about the number change.

Finrite administrators mentioned in their letter for non payment that i had changed my sim card. i called vodacom and they confirmed that it never happened. as i merely changed my cell number and the sim card was the same. its gone about 4 months and i am still paying for the phone and vodacom has now backed off stating that they got nothing to do with it.

i appealed my case with Finrite and they have not come back to me.

i called finrite on the 26/05/2021 and they said that vodacom makes the rules. i called vodacom and they said they cant help me

my rating to finrite is zero