SS
Selaelo S

1 reviews | Active since Dec 2018

16 Jan 2020, 10:30

Finrite Administrators and Telkom Insurance

I am extremely disappointed in fact angered by this company I had my iPhone 7 plus inured with them and ended up losing it. once I claimed for the device I received the iPhone 8 (not the plus) this is a complete downgrade since the phone is a lot smaller and its value is almost R 3000.00 less.

Not to mention the poor service I have been receiving during my claim I spent close to R 200.00 on airtime while I was trying to get through to an agent that was evidently poorly trained.

This is my last contract with Telkom

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Replies (1)
Finrite Administrators (no longer in business)
Finrite Administrators (no longer in business)'s reply17 Jan 2020, 09:08
Official
Dear Customer, Thank you for making us aware of your complaint.  One of our Customer Experience Agents will make contact with you to assist with your query. Regards, Finrite Customer Experience Team