Finrite admin

Hellopeter help me out , I took out an phone insurance with Game Finrite administrators I have logged a claim for my lost phone , they have approved my claim b after calling them for a month or so , since they have send me an sms of my claim being approved they have not got back to me I have called them endlessly but nothing has materialised as yet their service is poor all their consultants are flippen ***** I mean no 1 has ever gotten back to me they flippen telling stories , I'm just exhausted in calling this people and yet they still do debits on my bank account for the phone that I do not have. My claim number is :GMCML60775.