Finrite a **** insurer

Item: Finrite Administrators (no longer in business)
Rating: 1
Author: Nkosikhona M

In September 22nd 2017 I lost my cellphone which is insured by finrite. I called telkom and was instructed to open a case and obtain a case no. and do an affidavit. Telkom gave me the ITC no. for claiming and was told to contact finrite to claim. I called and they said I must download the finrite claim form and email them together with the supporting documents of which I did and the date of that was the 20th of October 2017. Mind you I'm still paying for my phone insurance and my phone contract but I still have no phone. 8 months now and I have no phone. This is unacceptable!!!!!!!!!!!! I want answers.

Helpful (0)

Replies (3)

Finrite Administrators (no longer in business)'s replyOfficial

16 May 2018, 07:25

Please be advised that we have received your complaint, and we are currently investigating the matter.

We will be providing you with feedback shortly.

Should you have any further queries, please do not hesitate to contact us on *** or alternatively you can email us on ***

Kind regards

Finrite

Finrite Administrators (no longer in business)'s reply16 May 2018, 07:25

Official

Nkosikhona M's updateReviewer Update

04 Jun 2018, 18:49

Thank you so much to Natasha Carr complaints administrator for handling my complaint so well, always giving me feedback about steps being taken to solve the issue. I couldn't be happier, my problem is resolved and a new phone has been delivered to me. Thank you much.

Nkosikhona M's update04 Jun 2018, 18:49

Reviewer Update

Finrite Administrators (no longer in business)'s replyOfficial

05 Jun 2018, 07:18

Thank you for taking the time to compliment our staff member. We will ensure that the relevant staff member receive due acknowledgement for the good service rendered.

Kind Regards
Finrite

Finrite Administrators (no longer in business)'s reply05 Jun 2018, 07:18

Official

Thank you for taking the time to compliment our staff member. We will ensure that the relevant staff member receive due acknowledgement for the good service rendered.

Kind Regards
Finrite