FINRITE

Item: Finrite Administrators (no longer in business)
Rating: 1
Author: Mamphoeng R

Good day I have lodged a claim with Finrite with regards to the cellphone that's lost on the 5th May 2019. Cellphone was a blacklisted and case no obtained at police station. Cellphone was using MTN sim card on the first slot and the other slot was using memory card. MTN blacklisted the IME No which was using their sim card and could not blacklist the slot which was using memory card.

FINRITE said I must request MTN to give me a letter that states that they could not blacklist the other IME because it was not using their sim card but was using the memory card. Called MTN call centre several times requesting to be provided with the letter stating they can't blacklist the other IME no but they are taking me from pillar to post.

Please assist.

Regards, Mphonyana Ramakoetsana

Helpful (0)

Replies (2)

Finrite Administrators (no longer in business)'s replyOfficial

24 May 2019, 16:00

Dear Customer, Thank you for making us aware of your complaint. One of our Customer Experience Agents will make contact with you shortly to assist with your query.

Finrite Administrators (no longer in business)'s reply24 May 2019, 16:00

Official

Dear Customer, Thank you for making us aware of your complaint. One of our Customer Experience Agents will make contact with you shortly to assist with your query.

Finrite Administrators (no longer in business)'s replyOfficial

24 May 2019, 16:01

Dear Customer, Thank you for making us aware of your complaint. One of our Customer Experience Agents will make contact with you to assist with your query. Regards, Finrite Customer Experience Team

Finrite Administrators (no longer in business)'s reply24 May 2019, 16:01

Official

Dear Customer, Thank you for making us aware of your complaint. One of our Customer Experience Agents will make contact with you to assist with your query. Regards, Finrite Customer Experience Team