Finright is working with Telkom, phone in question is iphone 8

Funright insurance company has the worst service ever. I took my phone in for repairs begining of this year, with all sorts of struggles and swearing i finally received a replacement phone on the 15th of April after one of the Workers said i should stop calling. After a month of having it, the phone froze. I was adviced by them again to take it to my telkom store to book it in. Since the phone has been there no one seems to kno where it is and everytime i call they drop the phone after discovering its me calling.