Finright Administrators absolutely horrible service

If I was given an option to rate Finrite Administrators for zero I would! Their service is absolutely horrible. I'ts been 3 (three) months without a phone. I had to wait an entire 2(two) months for Telkom to debit their montly contract amount as my mobile was only 2 (two) weeks old when my mobile it got ****** (October). On the 12 December 2019 I finally logded my claim after the debit order. I've been calling finrite Admnistrators daily till today without no success of a mobile being delivered. Fistly I had to wait 3(three) weeks just to get a usage report. I'm asked why I delayed in lodging the claim while my reasons are clearly stated on my Affidavit which is submitted with my documents. Up to today, I still do not know how much access fee I need to pay in order to receive a new mobile. Please assist me , I am having many challenges daily working without a proper mobile. My profession requires a mobile as it is my tool of trade.