Finite is managed by ******

This is my second complain. I sent claim request on the 22nd of Feb, I haven't received any feedback on whether it was successful or not. After my complain I almost received their call on Friday but I didn't because it only rang once and they dropped. This morning almost 15mins ago same thing happened, it rang once I answered and it went tu tu tu. Is that how you guys do business? Almost all your customers are complaining about your service and all you give them is automated standardized reply to say your consultants will call us whereas they just making sure it rings once so that they will say they can't get hold of us