Finite insurance administrator

I have a contract with vodacom since 2018, this year 2020 September I upgraded with vodacom. And got p40 lite, then an insurance consultant called me offering an insurance for my current p40 lite device. I was clearly advised we are insuring the device for loss, damage, theft, screen breakage, if the device get inside the water etc. And I was advised that the cover starts immediately even before the first payment. Then the consultant said please make sure that you put your contracted aim on your insured device in case of loss and theft we can track the device, and failure to do so we can not approve the claim.

Then on the 23 October 2020 I went to vodacom after my phone screen broke to claim, then the claim was rejected with the reason Tha when it got broke the contracted aim was not in the device. I then asked that a recorded call between me and the insurance consultant should be retrieved and listened to. I then told the insurance company that it was said the claim will only be rejected only if the device is lost and does not have the contracted Sim, but as for the other things the consultant didn't mention that the claim will be rejected if so. Is not in the device. I then advised them that on the call it is clear that I insured a device not the sim.

After that long conversations, I had called the insurance company more than 5 times spoke to different consultants, some hanged up the phone on me, some will put me on hold then end up hanging up, Team leaders will promise to call me back and not call. No feedback was given by the company even after I have sent an email to the escalations department. The insurance company contracted with vodacom has poor customer service and is ***********. And a rude and disrespectful vodacom consultant that i spoke to at Voda world was irritated while I was talking and explaining the matter to her.

I won't rest for this matter.