Finite insurance a ****

<p>On 2017-03-15 I lodged a cellphone insurance claim to finite via email after speaking to the consultant , after two weeks still no feedback . waited an extra week then decided to phone and check why so long because according to the consultant it should take around 14 days . on 2017-04-18 I decided to phone back . Finrite claims they don't have any record of my insurance claim and that I need to re submit to which I did on the same day 2017 -04-18 . the consultant now informs me that I need to phone and verify whether my claim had been received to which I did she now informs me that it would take up to 48 hours for feedback and I would receive a confirmation email to which I never receive as yet . 2017-04-21 I phoned again to inquire whats taking so long and why havent i received my confirmation email . now the consultant informs me that i submitted a month late referring to date 2017-04-21 of re submitting . i then informed her that is the date of resubmission and when she checked on the system she confirmed that yes they did infact receive my initial claim dated 2017-03-15 i then informed why is finrite saying then that i havent submitted on the 2017-03-15 to which the consultant rep**** no she is quoting what i have said and not from the system . i then requested a copy of the telephonic recording for this day dated 2017-04-21 the consultant informed me that it would be sent via my email on Monday due to it being a Friday . till date which is 2017-04-26 . I haven't received my confirmation of the email which says that I resubmitted on the 2017-04-18 neither did I receive the call recording dated 2017-04-21 . lodged a complaint with supervisor . till date havent been contacted as yet .VERY DISSATISFIED WITH SERVICE </p>