Finite administrators too slow on replacements

On the 27th of September, I reported my phone lost. The consultant I spoke to took all the required details and told me that I would receive an sms on the status of my claim. I never received that sms. I decided to call again after two weeks, firstly it took me days and plenty of airtime to finally get a hold of them

The consultant who answered gave me all the details on the next step. On the 21 st of October I deposited my excess fee. After two days I called to no avail, and for days following. Still no answer.

I went to edgars sandton city two Wednesdays ago. I found another client on a call with your consultant and when tried to speak to the consultant, the lady rudely dismissed me and hung up. The call centre was called again and it took 40 minutes for me to be attended to. The consultant who answered named Jarred did not answer my questions, basically he blatantly ignored my questions. He also told me that the replacement department would call me two weeks ago.

It is now two weeks since in last called Still no one has called me. I am frustrated with this company. The service is poor. I have spent on airtime and transport fees for nothing. I still don't have my phone and it's been over a month since I reported my phone.

I am absolutely not pleased with your service. I have been paying my premiums for years and I have paid my access.