Finite

I sent a claim through on the 28 April 2021 Wednesday, on Thursday the next day I was off and called finrite,the consultant told me my claim is approved for R3500 and I can collect it by promenades branch, when I went there, and we wanted to do the process then it showed that it's complete, and it's not, after calling for more than 4 days, I've been told that it's a one x fault, and they even have me 2 different claim payout amounts, then this morning when I called, I told Ben he must re check the claim coz I don't see how it can be completed if I didn't even pay a access fee, then I resent the papers for the 4th or 5th time, and then he only saw it was not processed on their side, then he said I can call after 12, noon, I asked him if he can call me back as I've used a lot of airtime, then I was at Towne branch past 12 I called, and the lady I spoke to said that Ben will call me soon back, I waited 2 hours in town centre for the call, and still no call, I called now again, and still it's talking long.i was told by more than 3 consultant's that they will call me back, and yet no one does, I have to keep calling myself. It's alot of money I pay for insurance to get this service is really not fair at all, and then the staff that answers the calls didn't even bother to check the claim, and kept blaming the one x system, when it was finrites fault all a long. I have waisted a lot of petrol,a and a lot of airtime.