Finite

Good day

I hope this finds you well.

I am appalled by the disregard and lack of assistance you have given to my claim. I have called countless times just to get someone to assist me after making payment of my access. Eventually when Confort did call me I was shocked about being under insured. Fast forward 22nd I spoke to Refilwe who advised iua has not responded, after I advised her that I already received the email from iua so how is it that the recipients that were ccd in had not received the same email. Refilwe then advised to take the matter further to her supervisor. Today I called in and as always have to explain my story all over again with Luther, he really tried to assist however didn't succeed. As he kept on going back and forth to his supervisor Loyde Mokgwasa, who also wasn't helpful I asked to speak to the supervisor ( loyde Mokgwasa) in which he blatantly refused to speak to me and gave Luther the information he did which I already knew.

It is very disappointing to trust an insurer and faithfully pay premiums that you were advised by their consultants that a certain amount will be approved only to find out its all a lie. The other dissatisfaction for me is that this is not the 1st time I'm "under insured" when I claim with finite, the past 2 times I just added as advised and was advised my premium will go up and so is the tier of devise I can claim. Somewhere it has to stop and the company or consultant need to take responsibility. So with that said can I kindly receive recordings from the last time I claimed. (September 2019).

I hope to receive feedback with this claim and enquiry.

Regards

M Modutwane