Filling your pockets with clients money

Firstly I would like to apology's for dragging cell c name into this,thought they were a part of csurance. thanks to Blanche Opperman for taking the matter to responsible department and the role you have played to try to resolve this. Keep up the good work.To C surance, finrite staff, thanks for trying to resolve the matter though a client cannot rely on you when it comes to updating, keeping in touch so as for client to know how far are you with matter being in process and not giving same information when a client phones each time,have to explain myself every time I get a new person to assist, as for my view,you company terms and condition sucks, I have ended up taking a phone that I don't want because of your incompetence, its like you *********** your clients money after being paid out by Hollard because of your so called \own price"which is too different form a SA phones market price"