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Good day,<br> <br> I'm really disappointed/Angry/Sad/****ed off just can't explain how I'm feeling @ the moment.<br> I lost my phone, so I called insurance to claim, it was on the 18th January 2016 when I called and I did all the paperwork and did payment <br> On the 26th January 2016 after I email the proof of payment as it was required then I ask to get an A5 Samsung ,then I was told I will have to wait 7days for me to get it<br> Didn't have any problem.<br> Until the 2nd February 2016 I got an sms saying I can come collect my repair device @ Cell C store which I couldn't understand why they say repairs as it was supposed to be a new phone, <br> So I call Cell C Maponya to find out, then I was told the phone they have for me it's a Blackberry Z3 instead of Samsung A5 I phoned the insurance to find out and they told me the is no such I must just go collect I won't have any problems <br> I went the on Saturday, GUESS WHAT? It was a Blackberry Z3 I then call insurance & I was told they don't know how this happened and will try to resolve by the close of business which they never did even today <br> I'm still waiting for feedback!!!!<br> It either the Courier IT (Waybill number: ***) or Insurance Finrite m