Fed up (Can we atleast be kept on the loop don't just go awol )

Item: Finrite Administrators (no longer in business)
Rating: 1
Author: cassamo M

"Good day ******** We hereby acknowledge the receipt of the complaint and will investigate the matter accordingly. We will provide the required response as soon as possible after the matter has been investigated. Herewith the complaint reference number :33895

Letlhogonolo Gaethuse| Customer Experience Agent Finrite Administrators (Pty) Ltd"

Guess what?

I'm in the dark.What happened to keeping customers informed?

This email I received as of 29th November. I tried calling but as usual you will be attended to by people who don't know what they doing.

Helpful (0)

Replies (1)

Finrite Administrators (no longer in business)'s replyOfficial

05 Dec 2019, 17:00

Dear Customer,

Thank you for making us aware of your complaint. One of our Customer Experience Agents will make contact with you to assist with your query.

Regards,

Finrite Customer Experience Team

Finrite Administrators (no longer in business)'s reply05 Dec 2019, 17:00

Official

Dear Customer,

Thank you for making us aware of your complaint. One of our Customer Experience Agents will make contact with you to assist with your query.

Regards,

Finrite Customer Experience Team