Fed up and stranded telkom customer.

I was ****** on Sunday (21/06/2020) my phone and other valuables were taken. My phone was on contract with Telkom and I had insurance with Finrite. I managed to contact Finrite and I got all the information regarding what is to be done. I've been trying to contact Telkom customer service but i haven't been able to get any assistance as no one is answering my calls. This is me desperately asking for help because I don't know what to do. I don't have a phone and most of my personal activities have stopped, things like finances because I blocked all access to my bank accounts as a precaution. It has being three days now and there isn't anything promising. All i'm getting is that, "all operators/agents are occupied, please stay on the line." I'm fed up now because i need the ITC number to do the affidavit and file a claim with my cell phone insurer.