false informatiom

Good evening<br> <br> I am a very uhappy customer, I made a claim on the 25 of march paid my excess on the same dayI got a email from masego that she has received proof of payment and she requested for me to tell her where to deliver the phone of which I called the call center and spoke to lindiwe and promised that she would process my claim. I have been phoning the call centre for updates of my claim as told by your consultants, all the consultants thats I spoke to didnt have a clue of what is happening with my claim. I am tired of waiting for the phone as I use the phone for work and the worst part is finrie and cellc are still deducting premium for the phone I do not have.Today I was told I will get the after 8 working days . I need my phone, been waitng for a longtime . I am very disappointed at your service. Need feedback Asap.