Failure to deliver contract cellphone

A few months ago I purchased a Samsung Cellphone from Game in Pinetown, and it subsequently got ******. I reported the matter to Finrite Insurance Administrators, and paid the R200.00 excess fee as requested by Finrite on 16/03/2016. On 16/03/2016 I was informed by Finrite that my cellphone would be delivered to me within 3 to 4 working days. I waited for my phone to be delivered but it never came. I have phoned Game Share-call Call Center which is administered by Finrite on more than 9 times. Each time I would be told the same story that my phone would be delivered in 3 to 4 working days. I have asked to speak to the Manager, but I was told he was busy and was going to return my call before 15h30 on the same day. That was yesterday. I phoned again this morning and was told that the Manager was busy but will return my call. To this moment nobody from Finrite has returned my call.