Extremely poor service from store and TFG monitor group

I have lodged a claim regard to my phone for repairs from the 18 January 2022 to date phone still lying to the store . The TFG monitor group confirmed that the courier collected the wrong phone. i have spoken to several consultant no one telling right information. they first demanded policy schedule and provided with the policy no. I requested to speak to manager and told too busy and always promised that will be collected to TFG Giyani since 18 January 2022. I have spent more amount on call . Today told that TFG stores are refusing to hand the courier my phone hearing from TFG monitor consultant