Extremely Pathetic Service

<p>I submitted my claim in July and its has been over a month now waiting for a replacement phone. Each time I called the call centre they told me it would take 3 to 5 working days, I then called the complaints department on Friday (12 August 2016) and I was assisted by a gentleman called Khaya (surname unknown) he tried to resolve the matter for me but unfortunately he said the company does not have enough credit at Game store in Southgate Mall, I then contacted him again today (16 August 2016) to find out on when can I go collect the cell phone and he advised me that I can go to the Game store at Southgate Mall today and assured me that credit was loaded on the stores account and I’ll be given the phone today, so I asked for some time off from work to go collect the phone and I drove from the east all the way to the south but when I got to the store in Southgate I was told that Finrite did not load enough credit on their account and they won’t be able to give me the new phone or assist me on regards to when and where i can collect the phone. I just don’t understand the lack of good service that has been provided to me by this insurance company and i do not know why insist on giving their clients false information on saying replacements takes between 3 to 5 working days, where by its bin over 30 working days now awaiting for a replacement phone!!!</p>