Extremely bad service Telkom Insurance

It's been 5 weeks since I have registered for a claim with Finrite. For the past three weeks they told me that they have problems with supplier. Last week they sent me information to choose a phone. After sending the response,there's still no word from them, yet I'm paying monthly for a service I do not receive. I will of course be cancelling my insurances with them. May I also ask what are the consequences of cancelling if they still haven't delivered my phone.