Extreme Incompetence

have submitted a claim for repairs for an IPhone 5s on the 28 April 2015 after a number of calls to *** only on the 06 May 2015 the confirm receiving my claim, was then promised my phone will fixed an delivered to me in 3 - 4 working days which was not done, after a number of follow ups to the above number, a wrong phone was delivered to me with a wrong IMEI number, wrong model phone.<br> <br> still get to be sent around from pillar to post,<br>