Empty Promises, Terrible Customer Service,

Lost my iPhone X on the 2019/08/26. I've been going back and forth with them for a month because they wanted to give me a phone worth R16000 instead of R20000 which is what I'm covered for. Complained to their complaints email multiple times and they kept quiet, escalating me multiple times, till I called requesting a recording of my previous call and thats when one of the agents took me seriously, well so I thought. Its been a month now, I still dont have a phone, I'm paying more than a thousand for my device + insurance. I dont even have a device yet but its going to get billed. I was told it will be delivered but still, NO phone. I just called in for the 34th time, to ask where this delivery is and apparently they are offline and I should call the next day. Definitely the WORST COMPANY EVER.