Empty Promises Regarding Feedback

I submitted a claim through CSurance about 2 months ago and to date my matter has not been dealt with. I keep on calling their call centre regularly, speak to both consultants and managers who always promise to call me back but they never do. I'm actually disgusted at the service that I'm getting from them and I've tried to escalate it a number of times but it seems as if management is also as *********** as their staff. I asked for call recordings and lets just say it's been a month and I have not received them. I'm being overcharged and even after numerous attempts to get them to fix it, I'm still being billed incorrectly. The next step is for me to take them to the Ombud as I'm so sick and tired of the nonsense. Spoke to Reinhart today and Linder yesterday and I was promised feedback from both but none called me.