Empty promises and no accountability by FINRITE

I took out a cell phone insurance with Cellsure in 2013 and I’ve never had any unresolved with them until FINRITE took over. I had been trying to get my insurance query resolved for almost 2 weeks now and I’ve had no response from Finerite after multiple follow up calls , I’ve spoken to Thuto Mashigo on numerous occasions but I last heard from him on the 26th of August as he had advised that my query was escalated and marked as ‘’high priority’’ to the Finance department for them to give me a call back / provide a resolution.

The previous 6 employees I had spoken to had provided contradicting information and 3 of them had disconnected the calls upon realising the complexity of my query.

Saying I’m disappointing is an understatement , I find this kind of service pathetic and unprofessional and worse of part it is , I wasn’t even advised that my insurance was no longer handled by Cellsure as there was no correspondence from Finrite /Cellsure.