EMPTY PROMISE AND INCONVINIENCE

Struggling with insurance claim. First of all they cancelled my insurance without my concern, only to find out when i wanted to claim that my insurance was cancelled. I had to fight to get it reinstated and had to back pay all the premiums (what an inconvenience). I made a payment. Now i want to do a claim and i was told i can get Apple iphone xs max and pay the betterment amount of R3383, something cents. Now when i called this morning they refuse to give me the phone they say i dont qualify for XS Max which they quoted me and promised me on Saturday. My claim is expiring tomorrow and im not available tomorrow. I need this to be sorted out today