Edgars Mobile phone insurance

I pay monthly mobile phone insurance for a phone bought at Edgars and used by a domestic worker. The phone was lost in December. Before I moved cities, I reported it and got a case number. <br> <br> Finrite will not process the claim without a COPY of the affidavit. SAPS will not give me a copy of the affidavit. They do not have the facilities.<br> <br> I am still paying the monthly premium and it is now 8 months later with no progress!!!<br> despicable service.<br> <br> I went back to the store several times and emailed the store (Brooklyn). The store referred me to Finrite directly as they say they cannot help me.<br> <br> Finrite do not respond to my emails.<br> <br> Edgars/Finrite please help me!!<br> <br> <br>