Edgar's Insurance

I have a cellphone insurance with edcon finrite my phones were ****** I claimed the 1st one was approved for 5000 and they told me the other phone is not approved so I decided not to take a phone wait for the other phone to be approved the next day I went to check and I found that both phones are approved when I want to take the phones are found that the one that was approved for 5000 it's been changed to half amount when I asked the insurance they said on their side is approved for 3999 but on Edgar's system was 2599 so its 3 different prices they way finrite is ****** can people leave these insurance and budget for a phone once ***25 2406 that's my account