EDCON INSURANCE DISAPPOINTS

My husband has a cellphone insurance (CEL***P) with Edcon insurance, we made a claim and was approved on the 22/06/2020 and made the excess fee payment same day. 2 weeks after my husband went to Edgars Hemingways to check the process and was told he will receive a call. A week after my husband went to Hemingways I called the insurance myself and was told that they did try to call me and I didn't answer and my question to them was since am the one who called them cant they just tell me what they were gonna say and the lady said I must wait for the call. I am still waiting for that call till today. I have noticed on the reviews theres no reply from the company.