EDCLM***

I have had this policy for approx. 3 years, of which I have been paying an insurance premium of R 79.00 which equates to R 2844 and still paid an excess fee of R 300.00 in total I have paid R 3144 and received no service for this value, your companies values state “ We are an organization built on strong values. The most important things to us are our staff, having a genuine concern for our clients, humility, and humanity. We are also proud that many of our employees come from local communities, bringing diversity and a wealth of opportunity for growth into our teams.

This statement disgusts me, as I have received none of what is promised.

To be told that “The manager is too busy to come to the phone” and when told that I would report it, to be responded with a “Go ahead” seems arrogant, as though there are no repercussions to bad service in your working environment.

· I had initially spoken to someone on the 11th of November 2020 by the name of Luzoko who requested the serial number of which I did not have at the time.

· I had to then call back and spoke to Tanya and provided the Serial Number of : NXSHXEA***D87B7600 on the 12th of November 2020

· I spoke to Brendon who then logged a claim on the 13th of November 2020, and payment was made of R 300.00 for excess fees.

· Nothing happened no feedback – Zero – Nothing

· On the 14th of November I called again to confirm if payment was received of which I was told it was, I was also informed that an agent would contact me to make a selection of the available devices(WHICH DID NOT HAPPEN)

· On the 25th of November I had called again, and spoke to Kabelo. He informed me that he sent an email to the relevant department (that was meant to call me 11 days ago) which still did not happen.

· On the 26th of November I had called again, and spoke to Buhle. She promised me that Mbali will call just now. (I think you know … nothing happened)

· Still on the same day, I spoke to Gerald at 16:41, as to why there has been no communication and I wanted to complain to the manager, I had asked to be transferred to the Manager and after being on hold for a long time, was told that they are too busy to come to the phone.

· Today I received a call on my Friends number, of which I have already given them my number numerous times.

· I called and spoke to Nosipho and was placed on hold for 10 - 15 minutes and was not informed of the hold time nor was I gotten back to within a 2 minute intervals, being staff of Absa Call Centre I know the rules of telephone etiquette and your staff need to be trained thoroughly on this regard. I was informed that Kaylen Dejogn tried to call me on my friends number, however the instruction was given to call me on my Number. (English, ya neh)

· Till the time of writing this review at 13:17 27 November 2020, I have received no satisfactory service, yet will still be expected to pay my monthly premium fee this coming month, for what service exactly?

If this is the type of service your consultants offer, then please change your websites values as that is FALSE ADVERTISING.

The below is taken from your website www.finrite.co.za/about/values

WHAT MAKES US

STAND OUT?

We are an organization built on strong values. The most important things to us are our staff, having a genuine concern for our clients, humility, and humanity. We are also proud that many of our employees come from local communities, bringing diversity and a wealth of opportunity for growth into our teams. (LIES)

OUR VISION

Our vision is to be the number-one technology-driven low-cost micro-insurance and related services provider focusing on the mass market in the Southern African Development Community (SADC) region. (GOODLUCK)

OUR MISSION

Our mission is to provide cost-competitive insurance and related services, marketing and administration to our partners. We do this to achieve above-industry-average returns for our stakeholders, with competent and dedicated staff. (DEDICATED and COMPETENT in what way exactly?)

SHARED VALUES

As part of our shared values of Teamwork, Accountability, Customer-centricity, and Adaptability, we believe our staff and business partners make us a successful organisation. We continuously work towards building a culture of service excellence in a growth and learning environment. We have become a trusted partner to a number of prominent partners in retail, telecommunications and insurance companies.

These are our beliefs:

· Teamwork: Treating everyone with dignity and respect. (Obviously only your friends at work and not the customers)

· Accountability: Being responsible and taking pride in everything we do. ( Like taking our money)

· Customer-centricity: Putting our customers first. (show me where in this trail was I put 1st)

· Adaptability: Staying abreast with new customer demands. (I demanded to speak to the manager, I was told he is too busy, adapt to that?)

DRIVEN BY TRUST

We have worked with small and large organizations with various needs. Companies such as Vodacom, Hollard, Old Mutual and Telkom have trusted us with their business needs. We are always honoured to be given an opportunity to partner…let us assist you.

NEVER AGAIN WILL I USE THIS, I WANT MY REPLACEMENT DEVICE!