****ed off.

My husband took out a 24 month contract with Telkom mobile in 2018. As the time came closer for the contract to expire, we were suddenly receiving bills of amounts higher than what our monthly debit fees are. We called them numerous times to correct this, and we were informed that it was because of payments that weren't made, thus they double debited. Our debit orders were supposed to go off on the 31st of each month, and for the length of our contract, this has never been the case with them. They will either pull off in the beginning or the middle of the month, this is why their supposed 'payment rejection fee' came into place. This has been going on for months, and when we try to contact them, we are either put on hold for more than half an hour or the number doesn't even work. Yet, it is the number for customer service that is stated on the contract. This cannot go on. I have made numerous efts to pay them, yet they still keep on charging us with subscription fees and payment rejection fees. We don't receive any data from them, nor do we use the sim card we were given. This has to end, because it seems like they just want to get as much money out of us as possible.