****ed bored disappointed

Ok I've got a cash insurance n I've claimed Samsung j5 it was on the 11 July and they have said the claim was approved an axcess fee of 500 on the is required I've paid the axcess on the 17july now I've been waiting for my phone even 2day I didn't receive it when I call firnrite they say they are waiting for the supplier then when I call supplier they say they have a stock and I want it