****ED AS HELL!!!

Took my phone in for repairs through telkom on 5 September 2019. I resided in Rustenburg. I received an sms informing me that my device will be collected by the courier. 10 September I received the sms informing me that there is an excess fee payment due, so I thought ok that's normal obviously. So I waited for them to contact me regarding the progress of my device's repair... what an idiot I was to think that I deserved progress right? 2 weeks have gone by and I still don't receive an sms or any contact for that matter. I decide to call them with my spare phone, that was such a waste of airtime, wow. I waited on the line for close to 50 mins because they were "currently experiencing high call volumes". Eventually a consultant answered and my airtime ran out before I could ask for a progress report. I decided to go to Telkom and use their phone rather, to call Finrite. I speak to another consultant who tells me that they have not started repairing my device as they are waiting to receive the excess payment. I'm obviously angry at this stage and ask them how was I supposed to know that, if they haven't given me any details. How was I supposed to guess how much excess is due from me, and the banking details? Fine they said they will send me an email with the excess fee information as well as their details. I did not receive the email. The next day I go back to telkom to phone Finrite, they apologised for not sending me the email and promised to send me one that day. I eventually received the email on 9 October, over a month(crazy right!). The email instructed me to also sign the declaration attached. There was no declaration attached! I sent 3 emails telling them that there is nothing attached, to which they didn't even respond. I went to telkom again, called Finrite, spoke to someone, and they sent the declaration. I immediately made payment and sent the proof of payment. I received an sms a week later informing me that they have received the excess payment and they will now start to repair my device. On 24 October I received an sms stating that my device has been repaired, I will be contacted by the courier. YAY I will finally receive my phone...right?...WRONG.

I phoned them on 14 November. The consultant told me that my phone failed the quality check so it is send up again for repairs. A few days later I called again and was telling that my phone is " Beyond Economic Repair", therefore they will be replacing it with a different phone (phone with lower specs than my initial phone). Anyway I tell them that I need to receive my device by 26 November as I am relocating to Durban on 27 November. I was assured that I would receive my phone by then.

Ok it's 26 November, I'm clearly not receiving my phone, I call them again. The consultant told me I should give her my Durban Address and it will be delivered to that address. FINE! I emailed my Durban address. She noted the email.

I am now in Durban.I received a call for Telkom Rustenburg to say that my phone has arrived, I can now come and collect it. ARE YOU FREAKING JOKING RIGHT NOW!!!! It is 2 December and I still don't have my device????!!!