****ED AND VERY UNHAPPY CUSTOMER

<p>I lost my phone on the 17/04/2016 in which a callled the finrite insurance and submitted all the necessary documents on the 21/04/2016 and the full payment for the excess fee was payed on the 23/03/2016 but after that i have been waitin and nothing has happened I've been calling week in and week out to find out about the progress but no one seems to be giving me a clear answer, the question I've been asking myself is that whats the use for me to have insurance if it cannot come through for me as a customer. The reason why I've pestering this insurance company its because im using the phone for business purposes. I will call the call center today I'm sure they wont give me any clear answer on what exactly is happening, Im very unhappy and I'm ****ed because each and every month the payments are made on time but when it comes to meeting their end of their bargain they are failing me</p>