****ed

I claimed a phone on 26/05/2019 since then when call they always saying it's sent for escalation but on the store screen there is no update today I called and asked to speak to their supervisor but they didn't allow me to and then they said they can't approve my claim because I left my phone on the charger for it to be ****** I should have stayed next to it until it's fully charged I'm furious please help me if my claim is declined then I want all the money you have been deducting from my account since 2017 And as a store consultant I don't see myself convincing any customer to join the finrite insurance ever again as they might be throwing away their hard earned money .