dreadful service

<p>1st Feb 2017, sent claim and requested docs to Finrite Administrators. Very quickly I was requested to pay excess, which I did by the 3rd Feb 2017 and sent proof of payment to Finrite Administrators. My email was only then read on 7th Feb 2017. I had no response thereafter for 2 weeks. Until I called Finrite Administrators - Lebohang Ntholi assisted me and said I was supposed to have been notified that the tablet I am claimimg is out of stock. I receive her email o 13th Fe 2017. I must choose another device and pay i differrence plus extra per month on my debit order. I return her email saying I need a device for the same value as what I am claiming. She emails back on 14th Feb 2017 to say I must take a cellphone. I call in and say I need assistance here - I am claimimg and need a tablet for the same price as the one that was ******. I get no joy, no help! I send an email 22nd Feb 2017 -</p> <p>I am very frustrated that this has not been resolved. My issues are:</p> <p> </p> <p>1) I have paid the excess that was required and I still do not have a replacement tablet</p> <p>2) You want me to pay in extra R499 for the Galaxy tablet, plus an extra R20.00 per month on my debit order – Therefore in total I would have paid excess R350 + R499 + R20 X 24 months = R1329.00This is crazy, you are putting me out of pocket. What is the point of taking insurance every month? I pay on time and every month – why are you not coming to party?</p> <p> The excuse I was given is that there is no stock. That is not my problem – you need to phone the Telkom stores in Durban till you find a tablet – make a plan!Someone needs to handle this urgently as this claim was sent you on 1st February and still not resolved. </p> <p>My email gets deleted ithout being read - so I call in again. I get put through to Angeline - who is a Team Leader - she is very unhelpful and says that is rules and that iws how we work so basicalyy saying take it or leave it. I ask for a manger to contact me. Today is 28th Feb 2017 and I have not had any assistance from Angeline or a manager. The service is dreadful and shocking!</p>